![]() ![]() 143 Further reading 145 Notes on the chapter 145 Location of capacity 133 Summary answers to key questions 142 Case exercise: Freeman Biotest Inc. The overall level of operations capacity The number and size of sites 130 THE CONTENT OF OPERATIONS STRATEGY 4 Configuring operations capacity.Operations strategy changes over time 78 Trade-offs 85 Targeting and operations focus 98 Summary answers to key questions 107 Case exercise: ‘Call-Us’ Banking Services 108 Further reading 109 Notes on the chapter 110 Operations strategy 5 The market perspective on operations strategy – ‘outside in’ 16 The resource perspective on operations strategy – ‘inside out’ 21 Bringing the two perspectives together 32 Summary answers to key questions 33 Case exercise: Hagen Style 35 Further reading 36 Notes on the chapter 37Ģ The content and process of operations strategy Content – performance objectives 41 Content – operations strategy decision areas The operations strategy matrix 62 The ‘process’ of operations strategy 65 Summary answers to key questions 72 Case exercise: Dresding Medical 74 Further reading 75 Notes on the chapter 76 THE NATURE OF OPERATIONS STRATEGY 1 Operations strategy – the two perspectives. ![]() ![]() S563 2001 658.5-dc21 2001033632 10 9 8 7 6 5 3 09 08 07 06 05 Typeset in 91⁄2 /12pt Stone by 3 Printed by Ashford Colour Press Ltd., GosportĬontents Foreword ix Preface xi Acknowledgements xv Includes bibliographical references and index. Operations strategy/Nigel Slack, Michael Lewis. ISBN 1 9 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing-in-Publication Data Slack, Nigel. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. All trademarks used herein are the property of their respective owners. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP. Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: First published 2002 © Nigel Slack and Michael Lewis 2002 The rights of Nigel Slack and Michael Lewis to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. OPERATIONS STRATEGY Nigel Slack Michael Lewis To find out more about the complete range of our publishing please visit us on the World Wide Web at: PE1380 Prelims Under a range of well-known imprints, including Financial Times Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work. We work with leading authors to develop the strongest educational materials in operations management, bringing cutting-edge thinking and best learning practice to a global market. ![]()
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